Consultancy

We pride ourselves in facilitating change by undertaking consultancies in the core areas of Transforming Human Resources, Improving Business Processes and Enhancing Customer Services.

Our team combines skills, experience, knowledge and international best practices in designing methodology with strong reliance on the client input and expertise for customer centric solutions “that they own” to ensure effective implementation and sustainability.

Transforming Human Resources

Most organizations are challenged by the need to maintain a balance between conducting routine HR tasks and striving to create value to the organization.

We assist our clients understand the need to transform HR and become a High Impact HR organization. This incorporates not only enhancing HR processes and organizational structure but also looking strategically at how HR can better support business needs and create value for the organization.

Our services include,

  • Human Resource Health Check (HR Audit)
  • Performance Management Solution or redeveloping processes
  • Training Needs Assessments
  • Employee Engagement Survey & Audit
  • Talent Development Solutions
  • Creation of a L&D Culture
  • Development of Corporate Values
  • Nationalisation Initiatives
  • Assessment Centres
  • Recruitment and Selection
  • HR function outsourcing
  • Developing of HR Policies and Procedures

Contact us for a tailor made solution to meet your specific requirements.

Improving Business Processes

Our business process improvement initiatives are consistent across business functions, increasing service transparency to support business process excellence, thereby determined to yield significant benefits to an organization.

Our services include,

  • Development of Policies & Standard Operating Procedures
  • Development of KPIs and SLAs
  • Total Quality Management
  • Time studies
  • Environment Audits

Contact us for a tailor made solution to meet your specific requirements.

Enhancing Customer Services

Customer experience is becoming the critical differentiator between market leaders and followers. We assist to provide clients with assistance in establishing and maintaining customer experience that fulfill this need. Our customized solutions are designed to provide our clients with the ability to enhance their customers’ experience on a sustainable basis.

Our services include,

  • Service Blueprinting
  • Service Quality Improvement
  • Service Benchmarking
  • Service Culture Development

Contact us for a tailor made solution to meet your specific requirements.